11bd's Privacy Policy

11bd is an online gaming platform operated for players in Bangladesh. We believe you should have full control over your personal information. The purpose of this policy is to clearly inform you about what data we collect, why we collect it, and how it is used and kept secure.

This policy applies to the 11bd website, mobile application (where applicable), and all related services. In this policy, "we", "our", or "11bd" refers to the 11bd platform, and "you" refers to any user who uses our services.

We may update this policy from time to time. We will notify you appropriately of any significant changes. If you continue using the service after a change, you will be considered to have agreed to the revised policy.

To provide services on 11bd, we may collect the following types of information:

2.1 Registration and Identity Information

The information you provide when creating an account may include:

• Full name
• Date of birth (for age verification — only users aged 21 or above may register)
• Email address
• Mobile number
• Preferred language and currency

2.2 Financial Transaction Information

Information necessary to process your deposit and withdrawal transactions is collected. Transactions on 11bd can be made via bKash, Nagad, Rocket, and Upay. The time, amount, and payment method of each transaction are stored in our system. We do not directly store your mobile banking PIN or password.

2.3 Gaming Activity Information

Information about your activity on the platform — such as play history, bet amounts, win/loss records, and bonus usage — is stored. This information is used to ensure responsible gaming and to improve service quality.

2.4 Technical and Device Information

When you use our website or app, some information may be collected automatically:

• IP address
• Device type and operating system
• Browser type and language
• Cookies and session data
• Login time and session duration on the platform

11bd uses the information collected for the following purposes:

3.1 Service Delivery and Account Management

Information is used to keep your account active, process transactions, and maintain uninterrupted gaming services. Accurate information is essential for deposits and withdrawals via bKash, Nagad, Rocket, or Upay.

3.2 Identity Verification and Fraud Prevention

Verifying the age and identity of every user is our ethical responsibility. This platform is operated solely for users aged 21 or above. The information collected plays an important role in preventing fraud, money laundering, and other improper activities.

3.3 Customer Support

Our 24/7 live chat and email support team may view your account and transaction information to resolve your issues quickly. This information is used solely for support purposes.

3.4 Platform Development and User Experience

By analysing your usage patterns, we improve the platform's game sections, payment processes, and overall experience. No personally identifiable information is disclosed in this analysis.

3.5 Promotional Communications

With your consent, we may inform you about bonus offers, promotions, and new platform features. You can opt out of these communications at any time.

11bd does not sell your personal information to third parties for commercial purposes. However, information may be shared in certain circumstances:

4.1 Payment Processors

Information necessary to process transactions is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay. Each provider's own privacy policy applies.

4.2 Game Software Providers

Minimum technical information required to operate games may be shared with game developers. This does not include your personally identifiable information.

4.3 Legal Obligations

We may be required to provide relevant information in response to a court order, a lawful request from a law enforcement agency, or any other legal obligation.

4.4 Business Transfers

If 11bd undergoes a business restructuring or merger, user information may be transferred as part of the assets. However, the new operator will also be bound to comply with the terms of this privacy policy.

11bd applies industry-standard security measures to protect your information:

• SSL/TLS Encryption: All data transfers on our platform are secured through SSL encryption.
• Secure Servers: Your information is stored on secured and regularly audited servers.
• Access Controls: Only authorised staff can access the minimum necessary information.
• Regular Security Audits: Our systems undergo regular security assessments.
• Password Protection: Account passwords are always stored in encrypted form; no member of our staff will ever ask for your password.

However, no digital system is completely risk-free. While we take every reasonable measure to ensure security, we cannot guarantee complete security in all circumstances. Use a strong password to keep your account secure and do not share your login details with anyone.

11bd uses cookies and similar technologies that store small data files in your browser. These are used for the following reasons:

6.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform — such as maintaining login sessions and ensuring security. Without them, the service will not work properly.

6.2 Functionality Cookies

These cookies are used to remember your preferences, language settings, and other personalised settings, making your experience more convenient.

6.3 Analytical Cookies

These cookies are used to analyse platform usage and improve service quality. The data collected is in aggregate form and is not personally identifiable.

You can control or disable cookies through your browser settings, but disabling certain cookies may mean that some features of the platform do not work properly.

11bd stores your information only for as long as necessary. The specific retention period depends on the type of information and applicable legal obligations:

• Account Information: Retained for as long as the account is active. It may be kept for a specified period after account closure due to legal obligations.
• Financial Transaction Records: May be retained for an extended period due to financial and legal obligations.
• Gaming History: Retained for as long as necessary to comply with responsible gaming policies.
• Technical Logs: Generally retained for a short period and deleted after security analysis.

Every user of 11bd has the following rights regarding their own information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: If any of your information is incorrect, you may request a correction.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though this may not be fully possible if legal obligations exist.
• Right to Object to Processing: You may object to your information being used for specific purposes.
• Opt Out of Promotional Communications: You may stop receiving promotional messages at any time.

To exercise these rights, contact us by email at [email protected] or let us know through live chat.

11bd strictly provides services only to users aged 21 or above. We do not intentionally collect any information from minors. If we become aware that a minor has registered, the relevant account will be closed immediately and the collected information will be deleted.

If a parent or guardian believes their minor child has registered on our platform, please contact us at [email protected].

11bd reserves the right to update this privacy policy at any time. In the case of significant changes, we will:

• send a notification to your registered email address;
• display a clear notice within the platform;
• publish the revised policy on this page.

If you continue using 11bd after a change, you will be considered to have agreed to the revised policy. We therefore recommend visiting this page regularly.